PRIVACY POLICY FOR HERMOSA GUEST HOUSE

At Hermosa Guest House, we are committed to protecting the privacy and personal information of our guests and website visitors. This privacy policy outlines the information we collect, how we use it, and how we protect it in compliance with the EU General Data Protection Regulation (GDPR).

COLLECTION OF PERSONAL INFORMATION

We collect personal information from our guests and website visitors when they make a reservation, fill out a contact form, or sign up for our newsletter. The information we collect may include: • Name, email address, and phone number • Postal address • Payment information • Dietary restrictions or preferences • Other information relevant to the guest's stay or booking

USE OF PERSONAL INFORMATION

We use the personal information we collect to: • Process reservations and payments • Respond to inquiries and requests • Send promotional emails and newsletters (if the guest has subscribed) • Improve our services and website • Comply with legal requirements

DISCLOSURE OF PERSONAL INFORMATION

We may share personal information with third-party service providers who assist us in running our business, such as payment processors, email marketing services, and website hosting providers. We do not share personal information with any other third parties unless required by law.

SECURITY OF PERSONAL INFORMATION

We take reasonable measures to protect the personal information we collect and store, including encryption, firewalls, and secure servers. We also restrict access to personal information to authorized personnel only.

COOKIES

Cookies are small text files that are stored on the user's device and help us track website usage and preferences. Currently our website does not use cookies that track your information. The FreetoBook link is external to the FreetoBook website, this may use a session cookie to remember your selections during the booking process. This is external to our website and is covered by FreetoBook's own Provacy Policy. If a 'session cookie' is used this is essential in order for the booking system to remember your selections during the booking process. This is not a tracking cookie and is discarded after the functionality of booking is complete.

YOUR RIGHTS

Under the GDPR, you have the right to:

• Request access to your personal information
• Request correction or deletion of your personal information
• Object to the processing of your personal information
• Request a copy of your personal information in a portable format
• Withdraw consent for the processing of your personal information (if applicable)

To exercise any of these rights, please contact us using the information provided below.

CHANGES TO THIS PRIVACY POLICY

We may update this privacy policy from time to time to reflect changes in our business practices or legal requirements. We will notify guests and website visitors of any significant changes and obtain their consent if necessary.

CONTACT US

If you have any questions or concerns about our privacy policy, please contact us at: Hermosa Guest House 123 Main Street Scarborough, UK +44 (0)1234 567890 or contact us directly using the contact form on this website.